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Associate Director, Implementation & Training
Orlando, FL
Full Time

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Title/Position: Associate Director, Implementation & Training

Department or Business Unit: Implementation, Practice Integration

Reporting Structure: Regional Vice President, Market President

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Senior Level

Travel Required: Yes, 50% 

Location: Florida

Overview of the Role:

The Associate Director, Implementation & Training is a key leader on the Florida team. This role oversees a team that is responsible for driving Privia’s process in launching top doctors into our high performance network. This individual leads a team of Implementation and Training team members who serve as the primary points of contact, project managers, and trainers during the launch of providers into our medical group. 

Primary Job Duties: 

  • Manage a team of Implementation and Training team members who are responsible for partnering with and launching doctors into the medical group
  • Oversee the project management, training, and support activities of the go-live of physician practices onto our electronic medical record and practice management / billing platform
  • Be a subject matter expert on Privia’s processes and technology platforms (includes our athenaHealth EHR and Practice Management platform)
  • Serve as the escalation point for issues originating from the team and/or care centers the assigned team is responsible for launching
  • Provide regular status updates to Privia leadership via regular operating meetings and one off communications
  • Provide coaching to junior team members through regular feedback loops and 1:1s
  • Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision in the market
  • Engage in and/or lead strategic projects that span other functions and markets
  • Provide resource management, engage with business development and other practice operations team to ensure implementation team can provide adequate support to the care centers being launched
  • Ensure proper coordination is occurring between the implementation team members and other Privia functions, including Performance, Finance, IT, Billing, and Credentialing
  • Manage to a national standard project plan template and ensure the team is following appropriate national and market processes
  • This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
  • Travel to customers in new markets as Privia expands nationally

Minimum Qualifications:

  • Bachelor's degree required
  • 5-10 years experience with practice management or EHR implementation and training
  • Technical project management in a healthcare setting is preferred
  • Experience in hospital or physician office setting including knowledge of physician office workflow and processes.
  • Experience managing and leading team members
  • Experience with project management tools
  • Knowledgeable about extended medical terminology
  • Ability to work with different levels of clinical personnel including providers
  • Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

  • Collaborative, customer-focused and able to create visible value
  • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
  • Extensive project coordination experience
  • Process oriented with the ability to drive a project to completion
  • Conflict management skills
  • Problem solving skills with a proven track record
  • Attention to detail
  • Ability to work in a very fast-paced and changing work environment
  • Ability to work independently and as a team member
  • Self-directed and resourceful
  • Excellent communication and client facing skills
  • Excellent organizational skills
  • Technical aptitude

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear.. The employee must occasionally lift or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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