Join Privia - Population Health Technology | Privia Health
Healthcare Advisor
Clinical Operations
Georgia/Tennessee
Full Time

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Working closely with the Population Health teams, primary care providers (PCP’s), networked facility partners, and Practice Operations at Privia Health, the Health Advisor will provide care coordination and support for Privia’s at-risk patients. S/he will provide remote support for care management teams. Primary work will include patient outreach to provide coordination services, fill gaps in care, and promote improvements to patient outcomes. The candidate will have relevant clinical experience, case management experience, educational background or license/certification to support the Care Management team.


Primary Job Duties: 

  • Assist physician practices in identification and completion of quality care goals through direct patient outreach
  • Collaborate effectively with integrated care team to support care coordination for patients
  • Review patient non-compliance lists and conduct telephonic outreach to ensure timely disease specific and wellness visits
  • Motivate patients to be proactive about their health
  • Provide education and assistance with patient self-management goals
  • Assist patients in accessing care at the appropriate source 
  • Make appropriate referrals to internal care team, community resources, home care, and disease management programs
  • Work with patients on their care surrounding: medical, social, family, economical, and behavioral issues
  • Assist in scheduling PCP or specialist appointments
  • Manage a set caseload of patients
  • Engage patient, family, and caregivers to assure a well-coordinated treatment plan is established
  • Perform other duties as assigned

Minimum Qualifications:

  • Long term, skilled nursing facility or home health nursing assistance experience 
  • Certified Nursing Assistant, Certified Medical Assistant preferred
  • Preferred experience with profession-based telephonic or remote communication
  • Proficient with Microsoft Office applications including Word, Excel, and as well as Google Docs 
  • Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

  • Strong verbal communication skills, especially over the phone
  • Team focused: understands the need to work as a group to achieve goals, support team members, and listen to other points of view
  • Demonstrates sound judgment 
  • Maintain a positive, caring attitude towards patients
  • Ability to function efficiently in a virtual environment and meet defined goals
  • Must be detail-oriented and possess critical thinking skills
  • Possess a focused work ethic and a high level of professionalism
  • Able to multitask effectively 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


Privia Health is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Privia will provide reasonable accommodations for qualified individuals with disabilities. Privia's goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.

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