|Patient Tech Support Specialist - Customer Experience|
|Remote - US|
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Title/Position: Remote CX - Patient Facing Tech Support
Department or Business Unit: Performance Support Center
Reporting Structure: Manager of Customer Experience
Employment Type: PTE/FTE
Exemption Status: Non-Exempt
Min. Experience: Entry Level
Travel Required: None
Overview of the Role:
The Patient Facing Tech Support Representative is an essential part of helping our patients and our providers to utilize our platforms to successfully maintain and participate in their healthcare needs. This role is responsible for answering inbound phone calls, assisting our customers with troubleshooting audio and video technology issues for our virtual platforms. The person in this role will also assist our patients with resetting passwords, creating accounts and troubleshooting the Privia patient portal platform, and other technology platforms. https://www.myprivia.com/virtual-health/virtual-visits/
Primary Job Duties:
Interpersonal Skills & Attributes:
Communication Methods Used:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit or stand for extended periods of time. The employee will be required to see and use computer technology, speak clearly through a headset so another person can understand, and understand the speech of another person.
Technical Requirements for Remote Work:
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
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