|Customer Experience - Billing Resolution Specialist|
|Remote - US|
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Title/Position: Remote CX - Billing Resolution Specialist
Department or Business Unit: Performance Support Center
Reporting Structure: Manager of Customer Experience
Employment Type: PTE/FTE
Exemption Status: Non-Exempt
Min. Experience: Entry Level
Travel Required: None
Overview of the Role:
The Billing Resolution Specialist is an integral part of ensuring the resolution of Privia patient billing queries and Care Center staff queries, showing care and concern. In this role, the coordinator will research incoming patient calls using our database to reconcile, resolve, and ensure clear communication for all billing and payment related inquiries. Additionally, this role will support our Care Centers
Primary Job Duties:
Interpersonal Skills & Attributes:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit or stand for extended periods of time. The employee will be required to see and use computer technology, speak clearly through a headset so another person can understand, and understand the speech of another person.
Technical Requirements for Remote Work:
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
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