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Employer Solutions Operations Manager
Growth Strategy & Analytics
Full Time

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Title/Position: Employer Solutions Success Manager

Department or Business Unit: Employer Solutions

Reporting Structure: SVP, Strategy & Innovation

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-level

Travel Required: Some, <10%

Overview of the Role:

The Employer Solutions Success Manager will be a key early contributor to the development of Privia’s emerging Employer Solutions vertical.  Employer Solutions is focused on leveraging Privia’s suite of clinical and technology solutions to establish advanced, value-based partnerships with self-funded health plans and employers. 

The Success Manager will be responsible for implementing new clients, supporting existing client relationships, coordinating cross-functional efforts, and building back-end operations.  A successful candidate will be a highly-experienced and successful operator, a “jack- or jill-of-all trades” comfortable with ambiguity and willing to stretch into new and different tasks as the business requires, and a strategic builder of programs and infrastructure.

Primary Job Duties: 

  • Lead new customer implementations by serving as the primary point of contact and project manager
  • Support the success of existing customers through relationship management, data-driven performance improvement, and strategic planning
  • Identify opportunity to improve upon, and build infrastructure to support, customer implementation and success “playbooks”
  • Serve as overall project manager for Employer Solutions vertical, organizing workstreams/tasks and coordinating efforts cross-functionally
  • Responsible for delivery of reporting, dashboards, and insights (weekly, monthly)
  • Manage communication of priorities to ensure execution of goals and milestones
  • Serve as primary point of contact in ensuring appropriate escalation of issues to internal teams and leadership
  • Manage stakeholder communication through regular meetings, status updates, and other written communications
  • Coordinate with appropriate stakeholders including setting agenda and managing logistics
  • Willingness to travel to partners and customers in existing and new markets
  • Perform other duties as assigned

Minimum Qualifications:

  • Bachelor's degree required
  • 4-6 years experience managing complex operational projects in a healthcare setting
  • Experience with population health management, value-based care, employer health 
  • Experience with project management tools preferred
  • Comfortable manipulating data and running analysis
  • Knowledgeable about extended medical terminology
  • Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

  • Collaborative, customer-focused and able to create visible value
  • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
  • Extensive project coordination experience
  • Process oriented with the ability to drive a project to completion
  • Conflict management skills
  • Problem solving skills with a proven track record
  • Attention to detail
  • Ability to work in a very fast-paced and changing work environment
  • Ability to work independently and as a team member
  • Self-directed and resourceful
  • Excellent communication and client facing skills
  • Excellent organizational skills
  • Technical aptitude

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to travel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Technical Requirements for Remote Work:

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like 

opens in a new window. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

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