Title/Position: Senior Implementation Manager

Department or Business Unit: Implementation, Practice Operations

Reporting Structure: RVP, Operations

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Level

Travel Required: Yes, 70% 

Overview of the Role:

The Senior Implementation Manager is a key member of the Implementation team. This role oversees and drives Privia’s process in launching top doctors into our high performance network. The Senior Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group and manages. The Senior Implementation Manager may also lead, manage and mentor junior team members. 

Primary Job Duties: 

• Partner with and launch providers into Privia Medical Group
• Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform 
• Set practices up for long-term success with cost savings and population health strategies
• Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teams
• Train physicians, providers, and office staff on Privia’s processes and technologies
• Manage a detailed project plan and communicate status to the client and Privia management team
• Manage multiple projects at once
• Manage change and client expectations effectively and independently
• Mentor and and some cases directly manage more junior team members
• Establish aggressive timelines and confront critical-path items and deadlines
• Willingness to travel to customers in new markets as Privia expands nationally

Minimum Qualifications:

• Bachelor's degree required
• 5-10 years experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting is preferred
• Experience in hospital or physician office setting including knowledge of physician office workflow and processes.
• Experience managing and leading team members
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Attention to detail
• Ability to work in a very fast-paced and changing work environment
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client facing skills
• Excellent organizational skills
• Technical aptitude

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Privia Health is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Privia will provide reasonable accommodations for qualified individuals with disabilities. Privia's goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.