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IT Engineer (Google Workspace experience a plus)
IT Operations
Remote
Full Time

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Title/Position: IT Infrastructure Engineer

Department or Business Unit: IT

Reporting Structure: Manager, Enterprise IT Shared Services

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Level

Travel Required: 1-2 times per year


Overview of the Role:

Reporting to the Manager of Enterprise IT Shared Services, the IT Infrastructure Engineer provides advanced engineering services, mostly remote and rarely onsite, of various applications, servers, and networks which are essential to both Privia clients and corporate offices. The successful candidate will have a strong mix of the experience and technical skills outlined. 


Essential Job Duties and Responsibilities:


  • Develop and maintain a deep understanding of our solutions, infrastructure/network topology, and overall company mission and objectives
  • Must have familiarity with Google Workspace Enterprise (fka G Suite Enterprise), and Proofpoint, Mimecast or other email security platforms
  • Maintain a high level of productivity, efficiently producing high-quality work & deliverables on par with senior IT professionals at the top of their profession
  • Concurrently balance and advance multiple projects and other deliverables
  • Provide direct support for infrastructure components at Data Center, Corporate and physician office locations
  • Produce and maintain high quality documentation for all deliverables and areas of responsibility
  • Work independently, effectively assuming project ownership and manage all aspects of a project rollout, from beginning to end
  • Provide expert level of troubleshooting & diagnostics, with deep levels of resourcefulness in identifying and resolving Infrastructure issues 
  • Accurately define problems, collect data, establish facts, and draw valid conclusions 
  • Provide seasoned decision making in working with mission-critical production systems, fast and timely responsiveness to problems, and drive and manage vendors towards timely resolution of issues
  • Extend professional, courteous, and timely support and service to IT peers, end users, and internal business units
  • Share knowledge and solutions learned with team members and management through informal sessions, formal brown-bag presentations, and written knowledge base articles 
  • Provide timely responses to emails, phone calls, IMs, SMS messages, and other general communication from peers, end users, and management
  • Carry and actively maintain a smartphone at all times for correspondence
  • Other relevant tasks and duties as assigned

Technical Qualifications:


  • Relevant Computer Science/IT bachelor's degree and/or equivalent experience of 5-8 years with complex IT Infrastructure and systems administration
  • (Optional) Network+, CCNA, CCNP, JNCIS, JNCIP or other related network certifications
  • (Optional) MCP, MCSA, MCSE or other equivalent Microsoft certifications
  • (Optional) VCP, VCAP, NCA, NCP or other related Virtualization technology certifications


Networking/VOIP

  • Demonstrated knowledge of LAN/WAN networking, including SD-WAN, TCP/IP, ACLs, VLANs, DNS, DHCP, SNMP, SSL-VPN and IPSec VPN configurations
  • Experience installing, configuring, and managing network devices (routers, firewalls and switches - Cisco Enterprise, Cisco Meraki and SonicWALL equipment)
  • Fundamental knowledge of SIP Trunking and VoIP technologies/solutions (e.g. 8x8, Dialpad, RingCentral, Cisco)
  • Basic experience troubleshooting VoIP related issues, utilizing Wireshark and other troubleshooting tools


Servers/Systems

  • Experience with Windows Server 2012 / 2016 / 2019 and SQL Server 2012 / 2014 / 2016 / 2019 and Linux Operating Systems (CentOS, RedHat, Ubuntu, etc)
  • Hands-on experience working with virtualization platforms - VMware ESXi, Microsoft Hyper-V, Citrix XenServer, Nutanix, etc
  • Knowledge in configuring Active Directory, DNS/DHCP, Group Policy, Failover Clustering, File Services, Certificate Management, IIS, Remote Desktop Services
  • Intermediate Linux/Windows scripting experience with Batch, PowerShell, Bash, Python, VBS, etc
  • Experience using various types of APIs and associated tools (Postman, Insomnia REST Client, etc)
  • Familiarity with email security methodology – TLS, S/Mime, PGP, Secure Web-based tools
  • Firm understanding of SMTP mail routing and other messaging protocols
  • DNS concepts as they pertain to email – DNS record types, MX, SPF, DKIM, DMARC
  • Strong familiarity with Google Workspace Enterprise (fka G Suite Enterprise), and Proofpoint, Mimecast or other email security platforms
  • Familiarity with configuring and managing Identity Management solutions such as Google Cloud Identity, Okta, Cisco DUO, OneLogin, CyberArk, etc.


Technical Requirements for Remote Work:

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


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