Join Privia - Population Health Technology | Privia Health
Implementation Associate - FL
Performance Management
State of Florida
Full Time

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Title/Position: Implementation Associate

Department or Business Unit: Implementation, Practice Operations

Reporting Structure: Director of Implementation

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Level

Travel Required: Yes, 70% 


Overview of the Role:


The Implementation Associate is a key member of the Implementation team. This role oversees and drives Privia’s process in launching top doctors into our high performance network. The Implementation Associate is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.


Primary Job Duties: 


  • Partner with and launch providers into Privia Medical Group with the oversight of an Implementation Manager.
  • Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform 
  • Set practices up for long-term success with cost savings and population health strategies
  • Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teams
  • Train physicians, providers, and office staff on Privia’s processes and technologies
  • Manage a detailed project plan and communicate status to the client and Privia management team
  • Manage multiple projects at once
  • Manage change and client expectations effectively
  • Establish aggressive timelines and confront critical-path items and deadlines
  • Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands 


Minimum Qualifications:


  • Bachelor's degree required
  • 1-3 years experience with practice management or EHR implementation and training
  • Technical project management in a healthcare setting is preferred
  • Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes.
  • Experience with project management tools
  • Knowledgeable about extended medical terminology
  • Ability to work with different levels of clinical personnel including providers
  • Must comply with HIPAA rules and regulations 
  • Implementation of EMR and or Practice Management Systems (a plus)



Interpersonal Skills & Attributes:


  • Ability to work in a very fast-paced and changing work environment
  • Collaborative, customer-focused and able to create visible value
  • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
  • Extensive project coordination experience
  • Process oriented with the ability to drive a project to completion
  • Conflict management skills
  • Problem solving skills with a proven track record
  • Attention to detail
  • Ability to work independently and as a team member
  • Self-directed and resourceful
  • Excellent communication and client facing skills
  • Excellent organizational skills
  • Technical aptitude

Technical Requirements:

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. 


Technical Requirements for Remote Work:

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.


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