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Nurse Care Manager
Clinical Operations
Lynchburg, VA
Full Time

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Title/Position: SWVA Nurse Care Manager 

Department or Business Unit: Population Health

Reporting Structure: Director of Population Health

Employment Type: FTE

Exemption Status: Non-Exempt

Min. Experience: Mid-Level

Travel Required: Some (<10%)


Overview of the Role: 


Privia is looking for a forward thinking, organized, energetic Nurse Care Manager that delivers on objectives and seeks an opportunity to develop, implement, and deliver change within our medical group and affiliated partners. Working closely with the population health teams, networked facility partners, primary care providers, and practice operations at Privia Health, the Nurse Care Manager will provide extensive care coordination for Privia’s highest risk patients. 

Primary Job Duties: 

  • Develop trust and build rapport with a select Privia patient population with a goal of reduction in high cost utilization and improvement in clinical outcomes
  • Engage patients telephonically, in office, in facility, or where needed
  • Act as the liaison between the PCP and patient
  • Assist patients in accessing care at the appropriate source
  • Wholistic assessment of patients (medical, social, economic, behavioral) to identify opportunities or barriers to improve outcomes
  • Work collaboratively with patient and care center teams to develop a plan of care to improve patient outcomes
  • Complete Annual Wellness Visits for our Medicare Population at assigned office locations, to include assessment of vital signs, administration of vaccines, and review of past, family, and social medical history, medications, and preventive health care needs. 
  • In-person and telephonic follow up with our high risk patient populations for education and collaborative goal setting to work towards improving patient outcomes and decreasing high cost utilization
  • Telephonic follow up with patients testing positive for COVID-19 and participating in CVFP’s and PTC’s ambulatory monitoring protocol. 
  • Understand and utilize the Athena and Privia Applications to identify high value opportunities to decrease utilization and close quality gaps
  • Maintain a courteous and helpful manner when working with patients, physicians, and associates
  • Participate in special projects and perform other duties as assigned


Minimum Qualifications:

  • BS in Nursing (or equivalent) and at least 3 years of case management or care coordination experience. 
  • Active unrestricted license in VA, DC, MD or able to obtain (if needed)
  • Strong computer and EHR skills and expertise 
  • Must comply with all HIPAA rules and regulations

Interpersonal Skills & Attributes:

  • Effectively communicates with staff and patients
  • Maintain a positive caring attitude towards patients
  • Must be detail oriented and possess varied analytical skills
  • Possess a focused work ethic and a high level of professionalism
  • Flexible, as work location is field based

Technical Requirements for Remote Work:

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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