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Health Advisor
Population Health
Full Time

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Title/Position: Regional Health Advisor

Department or Business Unit: Population Health

Reporting Structure: Manager, Quality

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Entry/Mid-Level

Travel Required: Some <5%

Location: Remote

Overview of the Role:

Working closely with the Market-based Population Health teams, primary care providers (PCP’s), networked partners, and Performance Management at Privia Health, the Regional Health Advisor will provide ownership and execution on defined Value-Based Care program performance metrics and support for Privia’s at-risk patients within a defined region. Primary work will include patient outreach to provide coordination services, fill gaps in care, payer attestation, and regular review and action on local performance reports and regional action plans.  The candidate will have relevant clinical experience, case management experience, educational background or license/certification to support the Quality Management team. 

Primary Job Duties: 

  • Collaborate with local teams to define regional performance metrics
  • Own the execution and performance toward defined regional performance metrics
  • Review patient non-compliance reports and conduct telephonic outreach to ensure timely disease specific and wellness visits
  • Answer and resolve requests related to population health, care coordination, or other clinical activities
  • Motivate patients to be proactive about their health
  • Provide education and assistance with patient self-management goals
  • Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs
  • Assist in scheduling PCP or specialist appointments
  • Perform necessary payer attestation and performance reporting through payer portals
  • Operate independently within region to achieve agreed upon goals
  • Attendance and participation in regional performance meetings

Minimum Qualifications:

  • 2 years of population health or patient engagement experience
  • MA, EMT, Health Coach, Case Management certification and/or experience preferred
  • Preferred experience with profession-based telephonic or remote communication.
  • Must comply with all HIPAA rules and regulations

Interpersonal Skills & Attributes:

  • Strong verbal communication skills, especially over the phone
  • Team focused: understands the need to work as a group to achieve goals, support team members, and listen to other points of view
  • Demonstrate sound judgment 
  • Maintain a positive, caring attitude towards patients
  • Ability to function efficiently in a virtual environment and meet defined goals
  • Must be detail-oriented and possess critical thinking skills
  • Possess a focused work ethic and a high level of professionalism
  • Flexible, as work location is combination of corporate office and remote operations time
  • Self-motivated: Identifies opportunities and finds solutions to problems
  • Able to multitask effectively  
  • Proficient with Microsoft Office applications including Word, Excel, and PowerPoint as well as Google Docs

Physical Demands:

Work is performed in an office environment. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

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