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Training Manager- Revenue Cycle
Revenue Cycle Management
Full Time

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Title/Position: Learning and Development Manager, RCM

Department or Business Unit: Revenue Cycle Management

Reporting Structure: Vice President, Revenue Cycle Management

Employment Type: FTE

Exemption Status: Exempt

Min. Experience:  Mid Level

Travel Required: Yes,  

Overview of the Role: 

The  Learning and Development Manager, RCM on the RCM team is responsible for workflow assessment of new care centers, mapping our future state workflows under Privia,  curriculum development and maintenance, including in-person, eLearning, and webinar trainings pre and post live. He or she receives and triages issues and requests from stakeholders and ensures athenaNet collector training adheres to best practices, which shift over time. The  Learning and Development Manager, RCM stays abreast of new features in athena’s  Collector, clinicals and Communicator products and their applications for Privia Medical Group care centers to improve or enhance workflow. This person thinks equally towards future and retrospective or “catch up”  training curricula and processes. The Learning and Development Manager, RCM is an innovator who constantly listens to feedback and seeks to position Privia’s RCM and training program as best in class. 


Primary Job Duties:


  • Develop and maintain overall athena collector curriculum for Care Centers.
  • Develop content for Privia University (LMS).
  • Lead prelive and post training for new care centers in all markets
  • Lead RCM Implementation and training for New Markets
  • Lead training for high-profile implementations, as assigned.
  • Provide at-the-elbow support for high-profile Care Centers, as assigned.
  • Support New Market and/or high-profile Go-Lives
  • Offer supplemental training opportunities applicable to all markets.
  • Partner with market trainers to execute curriculum and processes.
  • Share and communicate new athena features regularly.
  • Innovate and create new learning experiences for Care Centers.


Minimum Qualifications:

  • 3+ years experience with Care Center education.
  • 2+ years experience with practice management systems, one or multiple areas of expertise preferred
  • Bachelor’s degree preferred
  • Demonstrated experience in development and editing instructional material.
  • Knowledgeable about extended medical terminology, 
  • Must demonstrate excellent communication, organizational, and time management skills.
  • Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
  • Ability to work in a very fast-paced and changing work environment.
  • Must comply with HIPAA rules and regulations.


Preferred Qualifications:

  • Previous experience with Athena’s Clinicals and Collector software.
  • Previous experience with Revenue Cycle Management and Billing


Interpersonal Skills & Attributes:

  • Collaborative, customer-focused and able to create visible value.
  • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
  • Attention to detail.
  • Excellent communication and client facing skills.
  • Excellent organizational skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand (2 hours at a time); walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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