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Manager, Quality
Population Health
Arlington, VA
Full Time

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Title: Manager, Quality

Department or Business Unit: Population Health

Reporting Structure: Senior Manager, Population Health

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Level

Travel Required: No

Overview of the Role:

The Manager, Quality acts as a strategy and subject matter expert to the Population Health team and across the company in the Mid-Atlantic market. The Manager, Quality is responsible for creating quality strategy within their specific market and building long term vision with teams in and outside of Privia Health to succeed in quality outcomes, such as mapping out technology needs and enhancements, partnering with payers, and identifying and establishing tactics with network partners. The Manager, Quality will be responsible for coordinating strategy and operations for MIPS, MSSP, and STARs programs, as well as commercial value-based care programs. 

Primary Job Duties: 

  • Build strategy on key quality and clinical opportunity areas by understanding the details of Privia’s payer contracts and the quality outcomes they require and become the internal subject matter expert on particular areas of clinical quality as needed
    • Medicare Shared Savings Program
    • Medicare Advantage STARs Programs
    • Commercial Quality Programs
  • Design workflows to meet quality outcomes and partner with internal teams to implement including building process documentation for HEDIS quality measures
  • Lead committees with providers
  • Manage team members when applicable 
  • Facilitate sharing best practices between markets
  • Collaborate with external payer team members on strategies related to clinical quality outcomes
  • Manage and support relationships between internal partners and external payers 
  • Work with teams across the company to support their key processes or areas of improvement as needed
  • Working knowledge of EHR quality management programs
  • Perform other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree required; Master’s degree in Healthcare Administration or Public Health preferred
  • 3-5 years of relevant working experience
  • Healthcare experience required; Experience with Quality programs such as MSSP or HEDIS strongly preferred
  • Strong knowledge of Excel
  • Must reside in market of assignment unless otherwise agreed upon with Market President
  • Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

  • Process and systems oriented. Able to build process from scratch (flowcharts, documentation, etc.)
  • Tech savvy. Can understand tools and technology easily, and then implement them with teams
  • Organized and Detail-oriented. Remarkably organized, can juggle disparate tasks simultaneously while keeping it all together and organized.
  • Willing to work hard and smart to dig into problems. Loves a new challenge.
  • Extremely bright and analytical. Turns the unknown into knowledge in short order.
  • Collaborative. Able to work with anyone across the team to work through issues.
  • Precise and organized
  • Collaborative
  • Deadline oriented and proactive

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Privia Health is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Privia will provide reasonable accommodations for qualified individuals with disabilities. Privia's goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.

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