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Nurse Care Manager- AFTER HOURS
Part Time

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Title/Position: After Hours Nurse Care Manager 

Department or Business Unit: Population Health,

Reporting Structure: After Hours Manager, Care Management

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-level

Travel Required: None

Overview of the Role:  

We are actively recruiting for an After Hours Care Manager to join our rapidly growing Population Health team.  The primary role of the Care Manager will be to provide our patients with on-demand telephone-based care management services through a 24/7 Nurse Advice Line (i.e. telephone triage).   Care Managers will assess symptoms/concerns of callers to determine the urgency and type of care needed, refer to or schedule appointments with providers as appropriate, and give health information and advice to callers.  The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the healthcare delivery system.  Care Managers operate in a team-based model, acting as an extension of the primary care provider.

Primary Job Duties:

  • Handles inbound communications from patients who are seeking information about symptoms or care concerns 
  • Conduct outbound communications for follow-up and care coordination
  • Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans, make appropriate referrals, and provide follow-up
  • Assist with finding appropriate providers, community resources, care solutions and coordinate priority appointments
  • Record member data in Privia’s web-based medical record system and associated EMRs, or health portals.  
  • Research information online and in Privia’s internal knowledge databases
  • Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness related issues
  • Other care management activities as needed (e.g. close “gaps in care,” complex care plans, etc.)
  • Must comply with HIPAA rules and regulations

Minimum Qualifications:

  • Currently a part-time role is available for most weekends (10am-10pm EDT), with flexible shifts (4, 8, 12-hr).  Privia will help set up the home office setting with computers, high speed internet access and other equipment needed for the role.  
  • Registered Nurse (RN) with current resident compact licensure in assigned state(s).   
  • Bachelor’s degree, at minimum
  • Experience in a call center, triage position, consulting environment or like environment.
  • Minimum 3-5 years of recent clinical experience, with problem-solving and critical-thinking skills
  • Disease Management, Case Management, Utilization Review or Wellness experience
  • Without question, 'Exceptional Customer Service'
  • Strong computer skills.  Internet savvy
  • Clear, confident communication and listening skills
  • Self -motivated and self-disciplined a must
  • Willingness to do what it takes to get the job done and make patients the number one priority
  • Able to thrive in a quiet, secure home office environment
  • Detailed-oriented, organized with the ability to work well in fast-paced work environment
  • Bilingual – Spanish, Korean, Vietnamese, or Farsi preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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