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Performance Consultant
Performance Management
Tennessee, TN
Full Time

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Title/Position: Performance Consultant Tennessee

Department or Business Unit: Practice Operations, Performance Management

Reporting Structure: RVP, Operations or Sr. Performance Consultant

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-level

Travel Required: Yes, 80% local travel

Overview of the Role:

The Performance Consultant is responsible for managing a portfolio of our clinically integrated multi-specialty practices and is accountable for driving overall performance results.

Primary Job Duties: 

  • Manage and own a portfolio of partner physician practices within a defined region
  • Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership
  • Assist in driving growth and operational improvement to portfolio of physician practices
  • Draft and implement action plans to improve and grow physician practices’ overall revenue
  • Create transparency with practices about their financial performance (or lack thereof), in order to drive change
  • Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
  • Re-engineer the practice workflow to streamline patient throughput and efficiency
  • Mentor and coach practice administrators, in the management of their physician practice
  • Work closely with internal team to help facilitate the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement
  • Engage company resources, as necessary, to meet the needs of the practice; Serve as the project manager to ensure timely completion and delivery of requested deliverable
  • Manage expectations with practices as they relate to timeframes and service delivery
  • Assist in the development and execution of sub-market strategies aimed at driving growth, performance and revenue
  • Oversee the coordination and lead the presentation of key, in-market, physician meetings for both primary care and specialty care providers
  • Evaluate practice operations and offer strategic and constructive criticism for the benefit of the physician practice
  • Maintain current knowledge of relevant health care topics and share information as appropriate
  • Develop and maintain expert-level knowledge in AthenaHealth’s Performance Management System and EHR
  • Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
  • Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements
  • Roll out and communicate new Privia initiatives
  • Provide oversight, coaching and mentoring to assigned Performance Associates
  • Perform other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree required; Healthcare Master’s or MBA highly preferred
  • 5+ years of healthcare experience required, particularly working with physicians and medical group staff 
  • Quantitatively and financially focused; must know how to read a balance sheet and explain financial data
  • Tech Savvy
  • Functions independently and autonomous with Care Center relationships and seeks out ways to activate change against the status quo. Appropriately communicates up the ladder
  • Project management experience juggling multiple projects and urgent deliverables while providing exceptional client service
  • Thorough understanding of Population Health Management and how it applies to risk-based contracts
  • Ability to gain a thorough understanding of Privia Care Team resources and each apply to Population Health Management
  • Must provide reliable transportation
  • Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

  • Able to have honest, difficult conversations with doctors about financial performance and areas of improvement
  • Extremely bright and analytical. Turns the unknown into knowledge in short order.
  • Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
  • Expresses ideas clearly and effectively, motivates the listener to action
  • Responds calmly and maturely in high pressure situations
  • Positive attitude toward company, work, clients, management, and team members
  • Uses a customer-focused approach in dealing with conflict and resolution of problems

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


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