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Implementation Manager
Implementation
Atlanta, GA
Full Time

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Title/Position: Implementation Manager

Department or Business Unit: Implementation, Practice Operations

Reporting Structure: RVP, Operations

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Level

Travel Required: Yes, 80% 


Overview of the Role:


The Implementation Manager is a key member of the Implementation team. This role oversees and drives Privia’s process in launching top doctors into our high performance network. The Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our Georgia and Cumberland Region markets


Primary Job Duties: 


  • Partner with and launch providers into Privia Medical Group
  • Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform 
  • Set practices up for long-term success with cost savings and population health strategies
  • Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teams
  • Train physicians, providers, and office staff on Privia’s processes and technologies
  • Manage a detailed project plan and communicate status to the client and Privia management team
  • Manage multiple projects at once
  • Manage change and client expectations effectively
  • Establish aggressive timelines and confront critical-path items and deadlines
  • Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands 


Minimum Qualifications:


  • Bachelor's degree required
  • 3-5 years experience with practice management or EHR implementation and training
  • Technical project management in a healthcare setting is preferred
  • Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes.
  • Experience with project management tools
  • Knowledgeable about extended medical terminology
  • Ability to work with different levels of clinical personnel including providers
  • Must comply with HIPPA rules and regulations 



Interpersonal Skills & Attributes:


  • Collaborative, customer-focused and able to create visible value
  • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
  • Extensive project coordination experience
  • Process oriented with the ability to drive a project to completion
  • Conflict management skills
  • Problem solving skills with a proven track record
  • Attention to detail
  • Ability to work in a very fast-paced and changing work environment
  • Ability to work independently and as a team member
  • Self-directed and resourceful
  • Excellent communication and client facing skills
  • Excellent organizational skills
  • Technical aptitude


Communication Methods:

  • Email
  • Gchat
  • Presentations via Video Chat and In-person
  • Telephone


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.


Privia is dedicated to providing reasonable accommodations for individuals who may need assistance. If you or any other individual is interested in working at Privia and may need assistance in the application process, please contact us at accommodations@priviahealth.com so we can be of support.



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