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Nurse Care Manager - Houston
Population Health
Houston, TX
Full Time

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Overview of the Role:

The Nurse Care Manager works closely with the population health team, networked facility partners, primary care providers, and practice operations to ensure seamless transitions in patient care. The Nurse Care Manager will provide extensive care coordination for Privia’s highest risk patients.

Primary Job Duties:

  • Manage a robust case load
  • Develop trust and build rapport with a select Privia patient population
  • Establish “call me first” relationship with your patients
  • Engage patients telephonically, in office, in facility, or where needed
  • Act as the liaison and advocate between the PCP and patient
  • Assist patients in accessing care at the appropriate source
  • Have attention to detail for patients: medical, behavioral, social, and economic issue- work to mitigate these barriers
  • Develop relationships with the care coordination teams
  • Understand and utilize the Athena Clarity and Privia Applications to determine high value opportunities
  • Review patient non-compliance issues and conduct outreach to close them
  • Maintain a courteous and helpful manner when working with patients, physicians, and associates
  • Schedule your paneled patients for diagnostic testing and follow up to ensure completion of testing
  • Under direction of the Director, Population Health, work in collaboration with the Manager, Quality and the Health Advisor to achieve Privia Targets for Quality Improvement
  • Participate in special projects and perform other duties as assigned
  • Evaluate and utilize data from EMR to support patients needs
  • Develop and implement shared care plans across disciplines

Minimum Qualifications:

  • BS in Nursing (or equivalent) and at least 3 years of case management or care coordination experience. 
  • Ambulatory Care Management, Home Health, or Long-Term Care experience preferred; Medicare Advantage experience preferred
  • Experience with triage preferred
  • Active unrestricted license in TX or able to obtain (if needed)
  • Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

  • Effectively communicates with staff and patients
  • Demonstrate sound judgment 
  • Maintain a positive caring attitude towards patients
  • Strong computer and EHR skills and expertise 
  • Must be detail oriented and possess varied analytical skills
  • Possess a focused work ethic and a high level of professionalism
  • Flexible, as travel may be required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Privia Health is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Privia will provide reasonable accommodations for qualified individuals with disabilities. Privia's goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.

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