Title/Position: Communications Associate, Patient Experience 

Department or Business Unit: Patient Experience

Reports to: Manager, Patient Experience

Employment Type: FTE

Exemption Status: Exempt

Experience: Entry

Travel Required: None

Location: Remote

Overview of the Role:

The Communications Associate, Patient Experience is responsible for executing marketing and communications campaigns and projects for a variety of key patient initiatives and tracking the efficacy of these efforts. These include strategic health reminder marketing and communications campaigns  to improve quality and population health outcomes for our value-based contracts, educational messaging for our Medicare and Medicare Advantage populations, information about Privia’s robust specialty network and virtual health technology, appointment reminders, and more. 

The Communications Associate, Patient Experience must possess an organized, flexible, thoughtful approach to learning Privia’s proprietary patient marketing and communications technologies and advancing the patient communications campaign roadmap. S/he will be expected to think and act both strategically and tactically, ensuring the success of our patient communications editorial processes, coordinating with Clinical leaders and Market presidents for approvals, and keeping the appropriate teams and stakeholders informed about the campaign schedule and results. We are looking for a self-starter who can work fast and smart, and is interested in tackling challenging opportunities.

Primary Job Duties:

• Maintain campaign information and metrics on the yearly patient communications roadmap, detailing the successes and opportunity areas of patient communications campaigns 
• Own the process of preparing and/or coordinating the download of necessary patient contact informations with the Privia data team
• Oversee the editorial process for key patient communication email and text campaigns (Annual Wellness Visits, Medicare Advantage age-in/open enrollment, Quality, ancillaries, virtual health, mobile app, etc)
• Assist the Patient Experience team in the creation and distribution of standard patient communication processes and protocols to be utilized by Privia’s Performance team and other internalkey stakeholders
• Own process to maintain standing transactional (welcome, office operations, and urgent communications) communications as needed 
• Prepare necessary information and coordinate large patient mailing projects with vendors (annual beneficiary notifications, open enrollment letters, etc)
• Own process to ensure all campaigns are compliant with Privia’s Legal & Compliance standards and aligned with current HIPAA guidelines 
• Assist with other patient marketing/communications and patient related duties as needed

Minimum Qualifications:

• Strong writing and editing skills required
• Experience using marketing automation platform and/or email marketing services
• Experience with Microstrategy preferred
• Healthcare industry knowledge and/or interest
• Must comply with HIPAA rules and regulations
• Strong organization skills
• Ability to work with roles at all levels of the company

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit or stand for extended periods of time.  The employee will be required to see and use computer technology, speak clearly through a headset so another person can understand, and understand the speech of another person.

Technical Requirements:

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.